Amazon Whisperer

      1.       Describe the revenue drivers you currently include in your business concept for this class. Revenue drivers are the different ways you make money.

a.       The main revenue drivers for my business concept include contracts with the four major sports in North America. As things progress, I believe that I would start making money from other big businesses that need my services.

      2.       Describe what kind of product offering you believe should be next. What’s the next thing your customers want?

a.       The very next thing that I would want to work on is a calendar system for big businesses and regular people just like you and me for their busy, everyday lives.

      3.       Describe how this "next" thing will enhance your existing product/service offering. Does it improve the user experience, does it increase customer switching costs, does it foster customer loyalty, etc.?

a.       I believe that this addition would add to our overall business model. We wouldn’t be offering only to specific people or businesses, instead opening up to everyone, therefore expanding our horizons for shaping to the market.

      4.       Go to Amazon and try to find a product that is similar to the one you want to offer next. Describe the product. Include a picture of the product.

a.       Since I can’t find a product that is closely related to my service, I have chosen to look into the new Huawei MateBook tablet. It is a 2-in-1 laptop and tablet that allows you to take it anywhere, and use it in any situation imaginable.

      5.       What are the customer reviews for the product? What, exactly, do customers not like about the product? What do they like about it?

a.       The reviews for this product are quite positive, but the one thing I see being complained about is that it doesn’t come with a keyboard that works for it, so it basically is just a tablet, not really a 2-in-1.

      6.       Describe what design/usability changes you'd make to the product.

a.       If I were in charge of design, I would give it a small removable keyboard that can be easily attached and detached, making for greater ease of use. Overall, this product seems like a great tablet, not necessarily a PC and tablet in one.

      7.       Describe why you think this product would make a good addition to your current product/service offering.

a.       Since this product doesn’t relate to my business at all, it is hard to say how it would make an addition to my service, but at the same time, I really do think having something like this would help productivity in every situation.